Private, Group, Family and Chipmunk Lessons – 26/27 Season
This policy applies to private, group, family and Chipmunk lessons. Family and Chipmunk lessons follow the group lesson policy.
Private Lessons
Cancellations
- More than 48 hours before your scheduled lesson time: full refund.
- 24–48 hours before your scheduled lesson time: 50% refund.
- Less than 24 hours before your scheduled lesson time: no refund.
Rescheduling
- Private lessons can be rescheduled during the season.
- More than 48 hours before your scheduled lesson time: reschedule at no additional cost.
- 24–48 hours before your scheduled lesson time: a $25 rescheduling fee applies per booking.
- Less than 24 hours before your scheduled lesson time: rescheduling is not available. Your instructor is reserved for that time.
- The time of your call, voicemail or email is the time of your request.
Group, Family and Chipmunk Lessons
- Cancel by midnight the night before your lesson for a full refund. To change your date, cancel and rebook.
- On the day of your lesson there are no refunds.
- On the day of your lesson, rescheduling may be available for a $25 fee per booking.
All Lessons
- No-shows and late arrivals: no refund.
- Covered cancellations: documented medical issues, family emergencies or other serious unforeseen circumstances may qualify for a full refund or a waived rescheduling fee. Documentation may be required. Please contact us as soon as possible.
- Weather and road conditions: we do not offer day-of cancellations due to weather or road conditions unless an official road closure has been issued.
- If we cancel: if we need to cancel your lesson, we will refund you in full or reschedule at no charge.
